Frequently Asked Questions

Our certified technicians are trained to service all vehicle makes and models, with expertise in restoring your car to like-new condition. We use advanced computerized measuring systems, factory paint matching, and genuine OEM parts to ensure precision and safety in every repair.

Yes, absolutely. By law in Maryland, you have the absolute legal right to choose where your car is repaired. An insurance company may recommend a direct repair shop, but they cannot legally require you to go there or penalize you for choosing MRT Auto Clinic.

Yes. We accept and work directly with all major insurance carriers, including GEICO, Progressive, State Farm, USAA, Allstate, Nationwide, Liberty Mutual, Travelers, and many more. We handle the paperwork, supplements, and adjusters directly so you don't have to.

OEM (Original Equipment Manufacturer) parts are engineered specifically by your vehicle's maker to exact factory tolerances. Using OEM parts preserves vehicle structural safety, crumple zones, advanced driver assistance system (ADAS) accuracy, and resale value.

Your deductible amount is determined by your individual auto insurance policy. Deductibles are only paid once repairs are fully completed when you pick up your vehicle. If the other driver was 100% at fault and their insurance accepted liability, you may not have to pay any deductible at all.

Repair timelines depend on parts availability and the extent of hidden structural damage. Minor bumper or dent repairs typically take 2–4 days, while extensive frame straightening and panel replacement can take 1–2 weeks. We keep you updated via text or phone throughout the process.

Call us immediately at 301-399-0800. We provide 24/7 flatbed emergency towing to bring your vehicle straight to our secure shop facility at 6311 Coventry Way #E in Clinton.